Not saying I am happy about the regrettable death loss, but it worked out good for everyone but the two fish. LOL Great customer service! Thanks David and Eddie! Just received my order from Bluegrass Aquatics. All the fish where alive and in excellent condition. They where professionally packed in double bags and a heat pack. Each bag had a printed label with the names of the fish, which really helps when you are new to many of these species.
I was very impressed with the ease of use on the site, the quality of the fish and the vast number of species to select from. I would definitely buy again and have already recommended this site to friends. I bought some discus from these guys as well as some other cichlids.
I very shortly later had 2 discus and a cherry zebra die. I right away called them and told them my loss and they said they would give me a refund. I had to call back a second timeuy was out of country and emailed a few times with no responsea and i called a third time and the shipping manager was so crazy disrespectful i couldnt believe it.
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He told me i am scamming the business and trying to get more money than i paid and i am 57 years old! The amount to be refunded was I was disappointed and i will never order again!!! Placed my 1st online fish order through Bluegrass.
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SO happy I found this online seller, very trustworthy! Thank You Guys. I ordered 6-cyp. Once BA was notified, they called immediately and made the satisfactory restitution. I reordered these fish along with another species and they arrived healthy. I'll definitely order from BGA in the future. I see some pretty ridiculous complaints on here so I wanted to make sure people hear the truth about this retailer. I could not be happier with the fish or service I receive. Until I found them I was stuck with about 4 or 5 types of cichlids I could buy and now I have access to pretty much everything I want.
If you take the time to learn about what you are buying and actually listen to what they say this place is the last place you need to go to get fish. I purchase about 2 hundred dollars of fish and they all arrived dead, except for one ob peacock that I did not order. They came smelling and poorly bagged.
I ordered ob ahlis and ended up with an ob peacock. They shipped out a second order and continued to give me the ob peacocks. They all arrived alive this time but they also substituted my maleri island cichlids for a cheaper peacock.
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All in all, ill never by from the agai. Well changed my comment. And that niether one have texas cichlid in them. So it is what it is.
Maybe I should say where have I been. What a discovery!! After years of settling for what Pet Store offered and one bad experience from another online retailer I discover Bluegrass Aquatics. I ordered tropheus, calvus, and some shellies for one tank and a assorted package of Malawi's for a new tank set up. I was impressed with Eddie and the Shipping Manager David who called with substitution opportunity for a poor selection on my part.
Others would have just shipped and been done with but they went the extra mile. They are a great find to bad it took me so long to find!! Oh and the cichlid forum discount is sweet as well. I will be back as soon as I get another tank. I deal with Dave and he's wonderful.
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I refuse to buy from anyone else. Bought 6 African and 6 Central American Cihlids. Sent email and have yet to receive response back Fish were poorly sealed for delivery. Package was shipped via FedEx. Packing was not what I would have liked to have seen, not double bagged and the one bag was deflated. As for as the quality of fish that will be determined at a later date. So far all are doing well health wise. Update: Fish are doing well. I recommend Bluegrass Aquatics based on my experience ordering 15 fish from the "Prestige Assortment" a month ago.
Not a quantity you need often, but I had to restock after a heater malfunction catastrophe a very different review of that heater, for sure. Be sure to align those carefully when you order—it could be cheaper to order an extra fish or two to hit the next discount level. Otherwise, shipping costs would seem to make small quantities quite expensive.
I called the vendor to ask a few questions about the purchase, which were addressed professionally, knowledgeably, and courteously. The employee said it would be no problem not to include yellow labs the only breed that survived my heater incident. By my count, the vendor shipped 17 fish.
One was dying on arrival and never made it to my tank, and another one was an unwanted yellow lab, but I've otherwise received 16 fish of different breeds that remain healthy in a biologically mature tank. The fish shipped the day after I ordered, and arrived the next day. Bluegrass is unsurprisingly based in Kentucky, but my fish shipped from Tampa. I don't want to get overly exited until I see them grow a bit in order to better determine the species to ensure I got what I asked for. But in regards to the quality and the colors that I am begining to see I am very pleased.
I also just recently submitted another order, so I clearly I do trust bluegrassaquatics. I highly recommend them and I will continue to provide input as the fish grow.
If anyone has any questions please feel free to ask. I wasn't a huge fan of ordering fish on line but I took the risk and so far its been worth it. All of them look really good 30 fish all juveniles.
They all looked in very good shape, plenty of air in the bags. Overall just a great experience Thanks Bluegrass Aquatics I will definitely order again. I ordered 4 more tropheus moorii lufubu 3 rubber plecos and a royal pleco for my gallon tank everything from ordering to getting them by mail went smooth i just orderd some more fish from them. I wouldent shop anywhere else online for tropical fish.
All fish arrived happy and healthy. I did oreder 2 Petricola that never arrived with the shipment.. Would definitely reccomend and would order from again. Ordered 6 cherry red zebras and got 7. How cool is that. Also ordered 4 Syno Flavitaeniatus. All fish arrived alive and kicking. Packaging was well done. Only one problem. One of the bags was leaking, but me being here for delievery saved maybe a problem. May I suggest double bagging and something stronger than rubber bands.
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